SIGIL PRIVACY POLICY

Last Updated: December 9, 2024

Sigil Softworks is committed to protecting your privacy. This privacy policy describes how we collect, use, and share information when you play Delve Master or interact with our related services. If you have any questions, you can reach out to us at privacy@sigilsoftworks.com.

1. WHAT SERVICES DOES THIS POLICY COVER?

This privacy policy applies to Delve Master and any directly related services, including:

• All games developed by Sigil Softworks, including Delve Master

• Our website (sigilsoftworks.com)

• Related online services and features

• Official Delve Master events where this privacy policy is posted

2. WHAT INFORMATION DO WE COLLECT?

We collect information in three main ways:

A. Information You Provide

• Basic account information (username, email address, password)

• Your age or date of birth to ensure appropriate content access

• Information you voluntarily share in game chats, forums, or support requests

• Payment information when making in-game purchases (processed by our payment providers)

B. Information We Collect Automatically

• Gameplay information (progress, achievements, scores, gameplay statistics)

• Technical information about your device (operating system, device type, IP address)

• Game performance data (crash reports, technical issues)

• Usage statistics (play time, feature usage, preferences)

• General location (derived from IP address)

C. Information from Third Parties

If you connect your Delve Master account to other services (such as Epic Online Services, Epic Account Services, Steam, Discord, Xsolla), we may receive basic account information from these platforms to enable features and verify accounts.

3. HOW DO WE USE THIS INFORMATION?

We use the collected information to:

• Provide and improve our games

• Create and manage your game account

• Process your transactions

• Provide customer support

• Analyze game performance and player behavior

• Detect and prevent cheating or fraudulent activity

• Communicate important updates

• Personalize your gaming experience

• Comply with legal obligations

4. HOW DO WE SHARE INFORMATION?

We may share information in these limited circumstances:

• With service providers who help operate our game (hosting, analytics, payment processing)

• When required by law or to protect our rights

• If you choose to share your gameplay publicly

• In aggregated or anonymized form that cannot identify you

• With your consent

We do not sell your personal information to third parties.

5. CHILDREN'S PRIVACY

We take special precautions to protect children's privacy. If a user indicates they are under 13 (or the applicable age of digital consent in their region), we:

• Require parental consent

• Delete personal information if parental consent is not received

Parents can review or request deletion of their child's information by contacting privacy@sigilsoftworks.com.

6. YOUR CHOICES AND RIGHTS

You can:

• Review and update your account information

• Choose what information to share

• Opt out of marketing communications

• Request deletion of your account and data

• Adjust privacy settings in-game

• Control cookies through your browser settings

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or destruction. However, no online system is completely secure, so we cannot guarantee absolute security.

8. INTERNATIONAL DATA TRANSFERS

We may process your information in countries other than your own. When we do, we implement appropriate safeguards to protect your information.

9. UPDATES TO THIS POLICY

We may update this policy to reflect changes in our practices or for legal reasons. We'll post the updated policy at sigilsoftworks.com/privacypolicy and update the "Last Updated" date.

10. CONTACT US

If you have questions about this privacy policy or our privacy practices, please contact us at:

Email: privacy@sigilsoftworks.com Website: sigilsoftworks.com/privacypolicy

Sigil Softworks

For users in the European Union, United Kingdom, or Switzerland, you have the right to lodge a complaint with your local data protection authority.